Privacy Policy — How bigbd Collects, Uses & Protects Your Data

bigbd collects personal information from you in the course of providing its online casino and sports betting services. The categories of information we collect, and the context in which we collect them, are described below. We collect only information that is necessary for the purposes described in this Privacy Policy and do not retain it for longer than those purposes require.

1.1 Information You Provide Directly

When you register an account, complete identity verification, contact support, or use any interactive feature on the bigbd platform, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and nationality as shown on a government-issued identification document.
• Contact data: Email address, mobile phone number, and residential address (city, district, division — e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Verification documents: Copies of national identity card (NID), passport, or other government-issued photo identification submitted during the KYC process.
• Financial data: The mobile financial service account number (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals. Full payment credentials are handled by our payment processors and are not stored on bigbd servers.
• Account credentials: Your chosen username and a hashed (encrypted) version of your password. We never store passwords in plain text.
• Support communications: The content of any messages you send to bigbd via live chat, email, or our support ticket system.

1.2 Information Collected Automatically

When you access and use the bigbd platform, certain technical information is collected automatically by our systems:

• Device and browser data: Device type, operating system version, browser type and version, screen resolution, and device language settings.
• Network data: IP address, approximate geographic location derived from IP address, and internet service provider.
• Usage data: Pages visited, games played, wagers placed, session duration, login timestamps, and in-platform navigation paths.
• Transaction logs: A complete record of all deposits, withdrawals, bonus credits, wagers, and game outcomes associated with your account.
• Cookie and tracking data: Session tokens, preference cookies, and analytics identifiers as described in the Cookies section below.

1.3 Information Received from Third Parties

In limited circumstances, bigbd may receive information about you from third-party sources, including: identity verification agencies used during KYC processing, fraud detection and risk management service providers, and payment processors confirming the status of deposit or withdrawal transactions. Information received from third parties is used solely for the purpose for which it was obtained and is subject to the same data protection standards as information collected directly from you.

bigbd uses the personal information we collect for the following purposes. For each purpose, we have identified the lawful basis on which we rely to process your data.

bigbd does not use automated decision-making that produces legal or similarly significant effects on players, except where required for fraud detection and AML compliance. In those cases, a human review is available upon request. We do not use your personal data to build advertising profiles or sell data insights to any third party.

bigbd does not sell, rent, or trade your personal data. We share information only in the specific circumstances described below, and only with parties that are bound by appropriate data protection obligations.

3.1 Service Providers

bigbd engages third-party service providers to support the delivery of our platform. These providers are granted access to only the minimum personal data required to perform their contracted functions and are prohibited from using that data for any other purpose. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and banking partners — for processing deposits and withdrawals in BDT.
• Identity verification providers: Third-party KYC and document verification services used to confirm the identity and age of registered players.
• Game content providers: Evolution Gaming, Ezugi, Pragmatic Play Live, Microgaming, NetEnt, Spribe, and other licensed studio providers whose game software is integrated into the bigbd platform. These providers may collect technical gameplay data directly from your browser or app as part of the game delivery process.
• Fraud and risk management: Providers of device fingerprinting, IP intelligence, and behavioural analytics tools used to detect and prevent fraudulent account activity.
• Platform analytics: Aggregated, anonymised usage data may be processed by analytics tools to help bigbd understand platform performance and player experience. No individually identifiable data is shared for analytics purposes.
• Cloud infrastructure and hosting: bigbd's platform is hosted on secured cloud infrastructure. Hosting providers have no access to player data outside of the technical infrastructure they provide.

3.2 Legal and Regulatory Disclosure

bigbd may disclose personal data to law enforcement agencies, regulatory authorities, or other competent public bodies where we are legally required or permitted to do so — for example, in response to a court order, a statutory demand, or a lawful request in connection with an investigation into fraud, money laundering, or other criminal activity. In all such cases, bigbd will disclose only the minimum data necessary to satisfy the legal obligation and will, where legally permissible, notify the affected player of the disclosure.

3.3 Business Transfers

In the event that bigbd undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bigbd will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations equivalent to those in this Privacy Policy, and will notify registered players of any material change in data controller via their registered email address before the transfer takes effect.

bigbd uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your logged-in session, prevent fraud, and understand how the platform is being used. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device.

You may manage or delete cookies at any time through your browser's privacy or settings menu. Disabling strictly necessary cookies will prevent you from logging in to your bigbd account and using most platform features. Disabling functional or analytics cookies will not affect your ability to play games or manage your account.

bigbd does not use cross-site tracking cookies, retargeting pixels, or third-party advertising networks. The analytics data we collect is processed in aggregated, anonymised form and is not used to build individual profiles or target you with advertisements on other platforms.

bigbd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

5.1 Security Measures

• Encryption in transit: All data exchanged between your device and bigbd servers is encrypted using TLS 1.2 or higher. The platform enforces HTTPS site-wide.
• Encryption at rest: Sensitive personal data and account credentials are stored in encrypted form. Passwords are hashed using a one-way cryptographic algorithm and cannot be recovered by bigbd staff.
• Access controls: Access to player personal data by bigbd staff is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular security training.
• Security monitoring: bigbd's systems are monitored continuously for anomalous activity, intrusion attempts, and data access irregularities. Security incidents are responded to in accordance with a documented incident response procedure.
• Payment security: Full payment card and mobile wallet credentials are handled exclusively by PCI DSS-compliant payment processors. bigbd stores only the minimum reference information needed to associate a transaction with an account.

5.2 Data Retention

bigbd retains personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable legal minimum retention periods. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with bigbd plus a minimum of five (5) years after account closure, in compliance with anti-money-laundering record-keeping obligations.
• KYC and verification documents: Retained for a minimum of five (5) years from the date of submission, or five (5) years from account closure, whichever is later.
• Transaction logs: Retained for a minimum of five (5) years in compliance with financial record-keeping requirements.
• Support communications: Retained for two (2) years from the date of the last communication, unless the communication relates to an active dispute or investigation.
• Analytics data: Retained in aggregated, anonymised form for up to thirteen (13) months and then deleted or further anonymised.

As a bigbd player, you hold the following rights over the personal data we hold about you. To exercise any of these rights, contact bigbd's support team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within five (5) business days and aim to fulfil it within thirty (30) calendar days.

• Right of access: You may request a copy of the personal data that bigbd holds about you, including details of the purposes for which it is processed and the categories of data involved.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a phone number or email address) can be made directly via Account Settings.
• Right to erasure: You may request that bigbd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other lawful basis applies), or where the data has been processed unlawfully. This right is subject to legal minimum retention requirements — for example, transaction records required for AML compliance cannot be deleted on request.
• Right to data portability: You may request a copy of the personal data you have provided to bigbd in a structured, commonly used, machine-readable format (such as CSV or JSON), where technically feasible.
• Right to restrict processing: In certain circumstances — for example, while a dispute about data accuracy is being resolved — you may request that bigbd restrict the processing of your data to storage only.
• Right to object: You have the right to object to the processing of your personal data where bigbd relies on legitimate interests as its lawful basis. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where bigbd processes your data on the basis of consent (e.g., for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

The bigbd platform is strictly intended for adults aged 18 years and above. bigbd does not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. Age verification is conducted as part of the registration and KYC processes, and bigbd reserves the right to request documentary proof of age at any point during a player's account lifecycle.

If bigbd becomes aware that personal data has been collected from a person under the age of 18 — whether through erroneous self-declaration during registration or any other means — that account will be immediately suspended, all associated data will be reviewed, and any balance will be handled in accordance with bigbd's Terms & Conditions. The account will then be permanently closed and the personal data of the underage individual deleted from our active systems, subject to any legal minimum retention requirements that may apply.

Parents and guardians who have reason to believe that a minor has registered on the bigbd platform should contact support immediately at [email protected]. bigbd will prioritise such reports and take prompt action. We also encourage parents and guardians to make use of parental control software and device-level content filtering tools to restrict access to gambling websites.

bigbd reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or platform features. The effective date at the top of this policy indicates when the current version was last revised. Where a material change is made — for example, a new category of data being collected, a new purpose for which existing data is used, or a change in data retention periods — registered players will be notified via their registered email address at least seven (7) days before the change takes effect.

Your continued use of the bigbd platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change to this policy, you should cease using the platform and request account closure as described in the bigbd Terms & Conditions.

How to Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bigbd holds about you, please contact our support team using the details below. All privacy-related enquiries are handled by trained staff and are treated with strict confidentiality.

• Email: [email protected] (subject line: "Privacy Rights Request" or "Privacy Enquiry")
• Live Chat: Available 24/7 via the bigbd platform. Average response time: 2–5 minutes.
• Support Hours: 24 hours a day, 7 days a week. Bangladesh Standard Time (BST, UTC+6).
• Language: Support is available in both English and Bengali.